Build a thriving culture of accountability and efficiency.

At its core, scheduling software like ZoomShift keeps your staff on the same page with its feature-rich web and mobile app. The schedule is online and easily viewed 24/7 by both your team and managers. It also makes it easy to communicate when shift cover requests go out or the schedule gets published since ZoomShift has text, email, and push notifications. That means fewer no shows and less back-and-forth email and text chains to cover shifts.

The simplicity of ZoomShift is why people love it so much. Managers enter all employees into the app alongside pertinent info like their job title and wages. Once all your employees are entered into ZoomShift, you can begin shift planning by clicking Schedule in the navigation bar and slotting your employees for the shifts you need covered. Rinse and repeat as necessary and copy schedules daily, weekly, or even monthly to save time.

Prices vary based on which package you select and how many active employees are using the software each month. Check out our Starter, Premium, and Enterprise solutions to see what fits your needs the best.

We offer a full-fledged 14-day free trial you can access here. No credit card is required.

If you have questions about ZoomShift, you can chat directly with our sales team by heading over to our homepage, clicking Demo at the top right section of your screen, and choosing a date and time that works best for you.

We also have an in-depth Knowledge Center jam-packed with popular articles, guides, and more frequently asked questions (FAQs).

Yes. Create positions in ZoomShift corresponding to your queue types — Inbound Support, Outbound Sales, Tier-2 Escalation, etc. Assign each agent to their qualified positions. Build the schedule by position so you can see queue coverage at a glance. Open shift notifications for a specific queue go only to agents with that position qualification.

In your ZoomShift time clock settings, you set a window — for example, agents can clock in no more than 5 minutes before their scheduled shift start. An agent who tries to clock in 15 minutes early receives an error and cannot clock in until the window opens. This applies across the web time clock and the mobile app.

Yes. When an agent submits a swap request, the supervisor receives a notification and can approve or deny directly from the mobile app or web interface. If approved, the schedule updates automatically and both agents receive a confirmation notification. If denied, the original assignment remains and the requesting agent is notified.

Each employee's profile can reflect their local time zone. ZoomShift displays shift times in the employee's local time on their personal schedule view, and in the manager's selected time zone for the full schedule view. This prevents scheduling errors for distributed teams across multiple time zones.